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Customer Service Representative
CAMARILLO CA 93010
Category: Construction
  • Your pay will be discussed at your interview

Job code: lhw-e0-90670080

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TopBuild Corp

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Customer Service Representative
**Customer Service Representative**
**Tracking Code** 3256-224
**

Job Description**


The customer service representative is responsible for receiving and processing orders and handling customer issues.


KEY DUTIES AND RESPONSIBILITIES:


+ Confer with customers by telephone, fax, email or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

+ Responds thoroughly and promptly to all inquiries; interprets and explains service policies and procedures

+ Makes proactive recommendations and decisions related to customer service matters

+ Assist customers with quotes, pricing sheets, order confirmations, product listings, billing adjustments, literature and samples

+ Check to ensure that appropriate changes were made to resolve customers'' problems

+ Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

+ Solicit sales of new or additional services or products

+ Match orders truck deliveries and coordinate with appropriate personnel

+ Provide administrative support to the inside and outside sales teams

+ Must be able to handle multiple tasks at the same time and keep commitments for return calls and follow-up

+ Responsible for specialized duties as delegated by management with limited supervision

+ Strong verbal and written communication skills required

+ Must be customer focused; possess strong time management skills, problem solving ability, strong follow-through skills, and excellent phone and e-mail etiquette

+ Must lift/move up to 10 pounds and occasionally lift and/or move up to 25 pounds

TopBuild Corp. is an equal opportunity employer. EOE Protected Veterans/Disability.


**Required Skills**


+ Excellent customer service skills

+ Computer literacy with ability to learn new computer software programs

+ Excellent written and oral communication skills

+ Attention to detail with strong organizational skills

WORK ENVIRONMENT:


+ Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day

**Required Experience**

+ High school diploma or general education degree (GED), some college preferred

+ Minimum of one (1) to two (2) years related experience

+ Building industry knowledge preferred

+ Proficiency in Microsoft Office applications (Word, Excel and Outlook)

**Job Location** Camarillo, California, United States

**Position Type** Full-Time/Regular


**Union Status**


Non-Union


TopBuild Corp is an equal opportunity employer. EOE Protected Veterans/Disability

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